The Standard Chartered Bank of Vietnam (SCB Vietnam) has been adjudged the “Best Consumer Internet Bank” in the country by Global Finance magazine for the third consecutive year. The bank has been recognised for offering the best online and mobile banking.
Vietnam is a fast growing country with a young population, which has been quicker to embrace online and mobile conveniences. Customer satisfaction is reflected by the increasing volume of the bank’s online transactions, where customers perform more than 90 per cent of non-cash transactions and prefer not to visit branches unless absolutely necessary. In the retail segment, customers activating online banking services have increased by approximately 80 per cent and 90 per cent of all non-cash transactions for SCB Vietnam are done online. In the small and medium enterprise (SME) segment, more than 80 per cent of total customer transactions are processed through SCB Vietnam’s “Straight to Bank” online platform.
Vietnam is one of 19 global markets where SCB Vietnam maintains pre-eminent industry rankings.
SCB Vietnam now has three branches and employs more than 850 people. The bank provides a full suite of commercial and retail banking products and services for corporates, financial institutions, SMEs, and individuals.
