DHL Express Indonesia was recognised as the best service provider in the logistics industry during the 2016 Corporate Image Awards. This is the eleventh consecutive win for the company in the International Courier category.
DHL has invested in in-house training programmes such as Certified International Specialist (CIS) and Certified International Manager (CIM) for its employees and delivery executives. CIS is a tailored training series that focuses on enhancing employees’ understanding of how DHL delivers service quality from a global and local perspective. The programme also aims to equip employees with knowledge and skills to meet the demands of a fast-paced and dynamic work environment. CIM is another comprehensive training programme centred on promoting effective and quality leadership among managers.
The award was decided on the basis of a large-scale survey conducted across over 3,000 respondents by the Frontier Consulting Group. The respondents consisted of middle- to high-level executives, investors, journalists, as well as the general public in three cities – Jakarta, Surabaya and Medan. The study assessed each international courier company on four factors – quality, performance, responsibility, and attractiveness.
