PT XL Axiata Tbk (XL Axiata), an Indonesia-based mobile telecommunication service operator, won the Digital Innovation Award 2024 for digital transformation in customer experience. The award was presented at a forum called “Driving Business Competitiveness and Sustainability through Digital Innovation”. It was organised by SWA magazine. The award was received by Mohamed Moharram (Group Head of Customer Value and Experience Management), Yustika Artha Kumala (Head of Customer Experience and Market Insight) and Davin Febian Devara (Head of CX Assurance).
The award showcases XL Axiata’s dedication to improving customer satisfaction, business competitiveness and sustainability through digital innovations. Additionally, XL Axiata is focused on developing hybrid technologies to enable access to high quality mobile connectivity for its customers.